Last updated: 17th February 2026

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WMW Plumbing and Heating Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.

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This Privacy Policy explains how we collect, use and protect your personal data when you visit our website or use our services.

WMW Plumbing and Heating Ltd is a company registered in England and Wales.

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• Registered Address: 1 Station Hill, Itchen Abbas, Winchester SO21 1BB

• Limited Company Number: 11993613

• VAT Registered Number: 230087049

• Email: waldo@wmwheating.co.uk

• Telephone: 07846526516

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For the purposes of data protection law, we are the Data Controller of your personal data.

We may collect and process the following information:

Information You Provide Directly

• Name

• Address

• Email address

• Telephone number

• Details about your enquiry

• Property information relevant to plumbing/heating works

Information Collected Automatically
When you use our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage data

This data is typically collected via cookies (see Section 9).

We use your data to:

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• Respond to enquiries

• Provide quotations

• Deliver plumbing and heating services

• Issue invoices and process payments

• Arrange appointments

• Provide aftercare and warranty support

• Comply with legal and regulatory obligations

• Improve our website and services

We will only use your personal data where we have a lawful basis to do so.

Under UK GDPR, we rely on the following lawful bases:

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Contract

Where processing is necessary to provide services you have requested.

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Legitimate Interests

To manage enquiries, improve services, and run our business efficiently.

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Legal Obligation

To comply with legal requirements (e.g. Gas Safety records, HMRC obligations).

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Consent

Where required (e.g. optional marketing communications).

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You may withdraw consent at any time.

We do not sell your personal data.

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We may share your information with:

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• Accountants and professional advisers

• Payment processors

• Software providers (e.g. invoicing systems)

• Subcontractors (where necessary to complete agreed work)

• Regulatory authorities where legally required

All third parties are required to respect the security of your data.

We only retain personal data for as long as necessary.

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Typical retention periods:

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• Customer records & invoices: 6–7 years (for tax purposes)

• Gas safety documentation: As required by law

• Enquiry data (if no work proceeds): Typically up to 12 months

We securely delete or anonymise data once it is no longer required.

We take appropriate technical and organisational measures to protect your data, including:

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• Secure devices

• Password-protected systems

• Secure cloud-based software

• Restricted access to personal information

However, no method of transmission over the internet is 100% secure.

Under UK GDPR, you have the right to:

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• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data (in certain circumstances)

• Restrict processing

• Object to processing

• Request data portability

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://www.ico.org.uk

To exercise your rights, please contact us at: waldo@wmwheating.co.uk

Our website may use cookies to:

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• Improve user experience

• Analyse website traffic

• Ensure website functionality

You can control cookies through your browser settings.

We do not send marketing emails without your consent.

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If you opt in to receive marketing communications, you can unsubscribe at any time by:

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• Clicking the unsubscribe link

• Contacting us directly

Our website may contain links to other websites. We are not responsible for their privacy practices.

We may update this policy from time to time. The latest version will always be available on this page.